Support & Maintenance

You’re good at what you do.
Let us keep you focused on your clients
by taking the support load off your shoulders.
WordPress core, plugin, and theme updates; Debug and fix errors in WordPress sites; Identify performance bottlenecks and implement solutions; Manage support requests from clients; Text changes; Minor feature adjustments; These are a few of the services we provide as a support partner.

Our support experience speaks for itself

Here’s a few of the projects on which we led support. Many problems were thrown at us from clients in multiple business sectors. We quickly resolved the issues and clearly communicated with the clients along the way. We can be an integrated extension of your organization to seamlessly resolve support requests from your clients. It’s like we’re part of your team.

What our clients say

A broad master of development and systems. From the start it was clear Jonathan could handle not only our WordPress sites but also our complex ecommerce Larval and Vue site builds too. Jonathan has uncommon professionalism and always delivers his work on time. He is continually a joy to work with.

- Kevin Dees - RoboJuice

As an agency, it’s rare to find an application development partner who not only has the capabilities we need for complex builds, but also the willingness to collaborate and communicate at every turn. That’s what this team brings to every project.

- Geoff Wasserman - The Brand Leader

JRW is an ideal development partner.  From software planning to the full application build and testing, what they delivered was always on time and on point.

- John Schulz - Ample Innovation

Jonathan has demonstrated real skill on the team developing and implementing Northland Online.

- Van Carpenter

As a faculty member at Northland, I would occasionally need help with our new Learning Management System. Each time I dealt with Jonathan, he showed a strong desire to figure out a solution to my problem. If he couldn't figure it out, he would find someone who could. I have been impressed by his people-skills and his attention to detail.

- Brock Miller - Northland International University

Why you should work with us

Keeping up with support requests can be a nightmare. It can distract your most valuable team member from completing tasks. It often derails your timelines and causes delays in deliverables to your clients. Let us take the support off your plate.
Clear Communication

Clients often worry that outsourcing support will cause communication issues between them and their clients. We pride ourselves on clear communication as early as possible. We can communicate through you, or directly with your client giving the feel that we are part of your team.

Support Channels

We can work within your current support system if you prefer. We’ve used Basecamp, ProWorkflow, Asana, Harvest, Trello, and others. We can also communicate via email or text. If you don’t have a preferred method of communication, we provide a support system your team can use to interface with us and your clients. It’s called Vapor Manager.

On Demand Support

We offer both support retainers and hourly on-demand support to better serve your needs. If you’re not sure you’ll have the support demand to justify an ongoing support team, hire us on a case-by-case basis to handle your issue. We’re flexible.

Interested? We’d love to work with you!