Support & Maintenance
Let us keep you focused on your clients
by taking the support load off your shoulders.
Our support experience speaks for itself
What our clients say
A broad master of development and systems. From the start it was clear Jonathan could handle not only our WordPress sites but also our complex ecommerce Larval and Vue site builds too. Jonathan has uncommon professionalism and always delivers his work on time. He is continually a joy to work with.- Kevin Dees - RoboJuice
As an agency, it’s rare to find an application development partner who not only has the capabilities we need for complex builds, but also the willingness to collaborate and communicate at every turn. That’s what this team brings to every project.- Geoff Wasserman - The Brand Leader
JRW is an ideal development partner. From software planning to the full application build and testing, what they delivered was always on time and on point.- John Schulz - Ample Innovation
Jonathan has demonstrated real skill on the team developing and implementing Northland Online.- Van Carpenter
As a faculty member at Northland, I would occasionally need help with our new Learning Management System. Each time I dealt with Jonathan, he showed a strong desire to figure out a solution to my problem. If he couldn't figure it out, he would find someone who could. I have been impressed by his people-skills and his attention to detail.- Brock Miller - Northland International University
Why you should work with us
Clients often worry that outsourcing support will cause communication issues between them and their clients. We pride ourselves on clear communication as early as possible. We can communicate through you, or directly with your client giving the feel that we are part of your team.
We can work within your current support system if you prefer. We’ve used Basecamp, ProWorkflow, Asana, Harvest, Trello, and others. We can also communicate via email or text. If you don’t have a preferred method of communication, we provide a support system your team can use to interface with us and your clients. It’s called Vapor Manager.
On Demand Support
We offer both support retainers and hourly on-demand support to better serve your needs. If you’re not sure you’ll have the support demand to justify an ongoing support team, hire us on a case-by-case basis to handle your issue. We’re flexible.